Civic Data Platform

Problem

Municipal governments struggled to collect and synthesize citizen feedback across multiple channels, leading to disconnected decision-making and limited transparency. Data lived in silos—social media, surveys, town halls, emails—making it impossible to see patterns or respond effectively.

Approach

Designed a unified data platform that aggregates inputs from multiple sources (APIs, web forms, social listening tools) into a single dashboard. Applied systems thinking to map the entire feedback loop from citizen input to policy response. Built custom visualization tools that help city staff identify trends, prioritize issues, and communicate decisions back to constituents.

Outcome

The platform now processes over 10,000 citizen inputs per month across five pilot cities. City staff report 40% reduction in time spent on data synthesis, and citizen satisfaction with transparency increased by 25% based on follow-up surveys.

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